Question / Answer (Q/A) at CUPS.VN
Q/A use to have from clients at CUP
1. Q/A : Do we correct the design file when client send their own design?
YES. CUP will support fixing your design file or we even can design as you request for free
2. Q/A : What is the minimum quantity for 1 order to have free design and printing service?
We don’t limit the minimum of quantity for 1 order. But if the order has bigger quantity will have better price with multiple choice for materials and design
3. Q/A : Does CUP has policy for the recommender who order custom mugs?
YES. We always have good policy for the recommender. Please leave your contacts, we will contact you as soon as possible.
4. Q/A : Does CUP print on boxes and put coasters, mugs in it?
YES. We also manufacturing accessories comes with mugs when clients require
5. Q/A : Does CUP bring samples of the mug and printing material to your place?
YES. If you live in HCM city, we will bring samples to your place. For clients who have farther locations, we can deliver through shipping company or we can show you through video call.
6. Q/A : Does CUP manufacturing custom mug as client’s require?
YES. We do accept printing on mugs and delivering all over the world. Clients can send the design files, size for, type of mugs, we will contact you and support you.
7. Q/A : If you live in other provinces, will CUP support and deliver to your place?
YES. We do accept printing on mugs and delivering all over Vietnam. From ordering step, to confirming the design file, we can do online. Please contact us to get free advice and quotation.
8. Q/A : How does manufacture process work?
Manufacture process
Providing advices for sample – quotation
Confirming 3D file – Signing contracts
Manufacturing the testing sample – Confirming
Manufacturing the whole order
Delivering – Payment
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